How do I receive my invoices?
At Chapps, we invoice exclusively electronically. Invoices are submitted in both PDF document and UBL format* and are sent by e-mail . This is easy for you as a customer and is also environmentally friendly.
At Chapps, you can pay for your subscription in 2 ways:
- ‘Self service’ via online purchase in the software itself. After each recurring payment or purchase, you will receive an official invoice (paid) for your records within 5 working days.
- Or you have taken out a subscription via an offer. In that case, you will receive an invoice by e-mail monthly, quarterly or annually (depending on what has been agreed). You can pay this invoice either online or by bank transfer.
By default, invoices are sent to your organisation's general e-mail address. Feel free to contact our invoicing service if you would like to receive invoices to a specific e-mail address (e.g. that of your accounting department).
Unless otherwise specified, all invoices are payable within 14 days of invoice date.
Our payment details are:
Chapps NV
Picardstraat 7 bus 100
1000 Brussels
Belgium
Account number: IBAN BE81 0689 4674 8824 BIC GKCCBEBB
Communication: see invoice
You can also pay an invoice online via the link in the e-mail with which the invoice was sent. Depending on your location, you can pay invoices with:
- Visa (Credit / Debit)
- MasterCard (Credit / Debit)
- American Express
- Union Pay
- Apple Pay
- Google Pay
- Bancontact
- iDeal
- SOFORT
- Twint (Switzerland)
- PayPal
- Alipay
- WeChat Pay
- Klarna
Online payment processing is done via our payment partner Stripe.
Of course, you no longer have to pay invoices for online purchases; you pay when you order users and credits online. The invoice you receive already states that it has been paid and serves for your accounting.
VAT
Belgian customers always pay 21% VAT anyway.
For B2B customers whose business address is in Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France (including the French overseas territories of Guadeloupe, French Guiana, Martinique, Mayotte and Reunion and the French overseas collectivity of Saint-Martin), Greece, Hungary, Ireland, Italy Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal (including Madeira and the Azores), Romania, Slovenia, Slovakia, Spain (including the Canary Islands), the Czech Republic or Sweden (= Member States of the European Union), the VAT will be reverse-charged insofar as the VAT number is known and it is active for intra-community supplies according to the EU VIES database. In this case, we do not charge VAT on the invoice. In this case, you process the VAT of your country yourself in your accounts.
For B2C customers and for business customers within the EU (outside Belgium) who do not have a valid VAT number for reverse charge, we charge the VAT rate of the Member State where your address is located. For example, for German customers we then charge 19% VAT, for customers in France it is 20%.
For all customers outside the EU (such as Norway, Switzerland, the United Kingdom or the United States of America), we do not charge VAT (export from the EU).
PEPPOL
Since 2025, Chapps will switch to PEPPOL for Belgian B2B customers. Later, this will also happen for German, Dutch and French customers. PEPPOL will become mandatory for Belgium from 1 January 2026 anyway. If your company is already registered to receive invoices via PEPPOL, your invoices will be sent automatically via PEPPOL. You will then no longer receive an e-mail with your invoice as a pdf.
You can find more information about PEPPOL here.
*UBL only if valid VAT-number is available.
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