Can I call with the helpdesk?
For the Rental Inspector Pro and the Building Inspector Pro, support is provided through this Support Center and by email at support@chapps.com. Telephone support is not offered as standard.* Thank you for your understanding.
? In this Support Center you’ll find answers to the most common questions. Tip: use the search function to quickly find what you need.
Still stuck? No worries – simply create a ticket or send us an email. We aim to answer all questions within 3 business days.
Important:
When contacting us by email, please always use the address linked to your Chapps user account. For privacy and data protection reasons, we cannot process requests sent from unregistered email addresses.
To help us assist you faster, please include details such as:
For rental inspections: the full address of the property.
For Building Inspector questions: the building name.
For app issues: your device (brand & model) and operating system version (iOS or Android).
For web app issues: the browser you’re using.
Screenshots are always a big help!
Our team will carefully review your request and find the right solution.
* Large accounts have a dedicated account manager, who is also available by phone.
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