Synchronising the Rental Inspector app isn’t working

Synchronising the Rental Inspector app isn’t working

99% of synchronisation issues are caused by a faulty or unstable internet connection (WiFi or mobile data) on the tablet or smartphone being used.

Unstable does not mean slow. Your WiFi might be running at normal speed, but still not be stable enough for synchronisation – a process in which large amounts of data are continuously exchanged between the app and the cloud.

Check the following points – in most cases, they will solve the problem:

• Verify that your account is still active: log in to the Rental Manager. You may need to renew your subscription or settle an overdue invoice.
  
  

• Check in the settings that you are logged into the app with the correct details (email address). You must be an active user on the company account in order to synchronise.
  
  

• Make sure your internet connection is working properly.
  
  

• Switch off WiFi on your device and turn it back on after a few minutes. This will establish a new connection. When synchronising, make sure you are not too far from an access point or router.
  
  

• Still not working on your usual WiFi? Try another WiFi connection, for example at home or at an external location.
  
  

• Still no luck? Close the app (without logging out!) and restart it. Then try synchronising again.
  
  

• Check the App Store / Play Store for any available updates for your app. If there is one, install it and try again.
  
  

• Restart your entire device and try once more.
  
  

Important: If you log out or delete the app, all unsynchronized data will be permanently erased. Do not log out or delete the app under any circumstances.

If the above steps don’t solve the issue, there is likely another cause. Do not log out or delete the app. Instead, contact us straight away: click here.

Please clearly include the following information in your support ticket:

• The full address of the property that cannot be synchronised.

• The make and model of the device being used.

• The version number of your iOS or Android operating system.

• Any error messages you receive during synchronisation (or a screenshot).

One of our support staff will investigate and get back to you as quickly as possible with feedback to help resolve the problem.