I didn't receive my report!

I didn't receive my report!

After concluding and synchronising a rental inspection, the system automatically sends the reports to:

• The tenant(s)
• The landlord(s)
• The executor of the rental inspection (i.e. yourself as user)

Of course, you should make sure that the e-mail address is filled in for these parties. Also, the option "Allow sending reports immediately" must remain ticked when you schedule an inspection in the Rental Manager:

Reports are created and sent only if you select "Generate reports and send" when finishing in the app and you synchronise:

If you choose the other option (Post-process in Chapps Manager) then no reports are created nor sent. You then still have to create the reports yourself in the Rental Manager.

The e-mails containing the reports may end up in spam. So be sure to check your e-mail's spam folder.

Be also sure that your domain name is linked properly to the Rental Inspector.